Well, after trying for hours to contact someone about the tickets they
sent me, I finally got a call back from the Venue Ticketing Manager for
World Cup at RFK. Some nice guy -- NOT!!! This guy defines jerk.
I ordered my tickets, sight-unseen, on the first day that they went on sale
to the public. More than that, though, I had my order fully placed TWO MINUTES
after they opened for business. You'd think that would mean pretty fair seats
in Category II, right? Nope! I have the LAST seats in the LAST row of the
LAST section in the stadium's Category II section. My next-door-neighbors
at the stadium will be Category III holders who will *also* probably be
pissed about being so far up and out of the stadium.
Worse yet, those who bought tickets when they re-opened sales a few weeks ago
-- the folks who could pick & choose individual games, knew who were playing,
and didn't have to lose the use (and interest) of several hundred dollars
for a year -- were assigned far better seats than most of those who tried
to support the WC94 a year ago by buying tickets on good faith.
I wanted to know what happened. How did this come about?
I made several calls to California and Washington, D.C.. On one of them,
a sympathetic new worker gave me some names and numbers that everyone
else seemed to want to pretend didn't exist. They were for one Mark Newman,
the WC94 Venue Ticketing Manager for RFK stadium. For future reference, his
office number in D.C. is (202) 426-1752, and his beeper number is (202) 424-
I called and left messages for Newman, asking that he call me back. He
apparently didn't think any complaining customers could get his number,
so he returned my call tonight. Here was his explanation:
There were "900 operators" (contracted through Ticket Master) receiving
calls the day I ordered my tickets. All tickets were assigned, according
to him, in the order they were received: best-to-worst, of the block of
tickets then available. According to Newman, the other 899 operators
must have processed ALL THE BETTER SEATS while I was dragging my heels for
the two minutes it took to give them my credit card info. As a result, I
got one of the four worst possible sets of Category II seats in the stadium
(some poor slobs got the other three of the four high, outside corners).
Here's an interesting bit of info, though. Last summer the WC officials
reported, at a game I attended, that all of these tickets sold out in
Two Hours and Twelve Minutes. How amazing that it took two hours and ten
minutes for those other poor souls to buy the remaining three corners of the
category II seats. Or could it be that Mark Newman was ... LYING?!!
He also insisted that my seats (section 530 at RFK, back corner closest
to the goal) are on "about the thirty-yard line." Get out that nifty
map, friends, and see if you can figure this one out.
Here's the official response of the WC94 official, folks:
"Those are the seats that you got and that's what you are gonna get. You
can either go to the games and SIT THERE or don't go to the games at all!"
Don't you love it when the people you went out of your way to support are
soooo supportive in return? I feel all warm and fuzzy inside!
Got a gripe with RFK tickets? Call my old pal Mark Newman at the WC94
offices in Washington, DC. Use both the beeper and office numbers, and
use them often. Tell him how *YOU* feel. Tell him, also, that his old
pal Bill Robie suggested you call.