Golfsmith and service

Golfsmith and service

Post by lucky4finger » Mon, 14 Aug 2006 12:28:32


I was at the GS store in Denver ready to buy a new set of clubs. Service
was non existent. Hung around for approx. an hour. Store was busy but
plenty of sales drones there. Not one offered/asked if they could help.
Hung around close to several that weren't busy with other customers. No
reaction. Is this typical? Needless to say I left. I'll go to a smaller
store that will actually provide some service and advice - (or at least
pretend to.
 
 
 

Golfsmith and service

Post by Mike Daleck » Mon, 14 Aug 2006 12:35:03

Quote:

> I was at the GS store in Denver ready to buy a new set of clubs. Service
> was non existent. Hung around for approx. an hour. Store was busy but
> plenty of sales drones there. Not one offered/asked if they could help.
> Hung around close to several that weren't busy with other customers. No
> reaction. Is this typical? Needless to say I left. I'll go to a smaller
> store that will actually provide some service and advice - (or at least
> pretend to.

You hung around for an HOUR without so much as asking someone for help?

Did you at least try to catch someone's eye?

--
------------------------------------------------------------------------
Mike Dalecki     GCA Accredited Clubmaker    http://clubdoctor.com
RSG-Wisconsin 2006:  June 23-25    Info:  http://dalecki.net/rsgwis2006/
RSG-Wisconsin 2006 Pics:  http://dalecki.net/rsgwis2006/pics/
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Golfsmith and service

Post by Mark » Mon, 14 Aug 2006 12:38:12


Quote:
>I was at the GS store in Denver ready to buy a new set of clubs. Service
> was non existent. Hung around for approx. an hour. Store was busy but
> plenty of sales drones there. Not one offered/asked if they could help.
> Hung around close to several that weren't busy with other customers. No
> reaction. Is this typical? Needless to say I left. I'll go to a smaller
> store that will actually provide some service and advice - (or at least
> pretend to.

When I am at a golf store (and most other stores), I usually hate when the
sales people keep asking me over and over if I need any help.

Most people who can afford golf clubs are intelligent enough and social
enough to ask a sales person for help if they want it. Instead of just
*** around a sales person, speak up and ask for assistance.

But if you want better service at a golf store, try a week day.

 
 
 

Golfsmith and service

Post by Chris » Mon, 14 Aug 2006 13:02:15


Quote:
>I was at the GS store in Denver ready to buy a new set of clubs. Service
> was non existent. Hung around for approx. an hour. Store was busy but
> plenty of sales drones there. Not one offered/asked if they could help.
> Hung around close to several that weren't busy with other customers. No
> reaction. Is this typical? Needless to say I left. I'll go to a smaller
> store that will actually provide some service and advice - (or at least
> pretend to.

The Golfsmith 'caddies' should approach you shortly after entering the store
to see if you need any help.  This has a two-fold purpose.  First, it
genuinely starts the visit off correctly, and they will try to help as soon
as they can.  Second, it identifies you, and then perhaps you won't pick up
that armload of clubs and run out the door.

If you were there for an hour and didn't get any help at all, you were
either not looking for it at the time, or it's just a bunch of morons
working.

 
 
 

Golfsmith and service

Post by \ » Mon, 14 Aug 2006 13:13:00


Quote:
>I was at the GS store in Denver ready to buy a new set of clubs. Service
> was non existent. Hung around for approx. an hour. Store was busy but
> plenty of sales drones there. Not one offered/asked if they could help.
> Hung around close to several that weren't busy with other customers. No
> reaction. Is this typical? Needless to say I left. I'll go to a smaller
> store that will actually provide some service and advice - (or at least
> pretend to.

This is in stark contrast to the time I was at Golf Warehouse in Smyrna, GA
(not affiliated with the Golf Warehouse web store).  I was in there A-B-ing
two putters for over an hour with every intention of buying one of them (and
knowing me, I might have eventually bought BOTH of them).  Finally, the
little Asian woman behind the counter (the owner) called out to me, "You
cannot putt with those putters all day.  You either buy one of those putters
or you must leave."

I left.  And I haven't been back since.  I'm sure she has no clue how much
money she sent walking out the door, considering all the clubs -- drivers,
fairway metals, irons, wedges, and Lord knows, putters -- I've bought and
traded over the years since.  Her loss.

Randy

 
 
 

Golfsmith and service

Post by Howard Braze » Mon, 14 Aug 2006 22:31:52

On Sun, 13 Aug 2006 03:28:32 GMT, lucky4fingers

Quote:

>I was at the GS store in Denver ready to buy a new set of clubs. Service
>was non existent. Hung around for approx. an hour. Store was busy but
>plenty of sales drones there. Not one offered/asked if they could help.
>Hung around close to several that weren't busy with other customers. No
>reaction. Is this typical? Needless to say I left. I'll go to a smaller
>store that will actually provide some service and advice - (or at least
>pretend to.

The one in Westminster (on the way to Boulder) is half the size it
used to be, and now has tennis.   It took them 3 tries to get my
replacement driver shaft to stick to the head for full week.    The
last time, the shaft broke, and it took a management decision for them
to fix it for free.
 
 
 

Golfsmith and service

Post by Bert Robbin » Mon, 14 Aug 2006 23:05:55

Quote:

> On Sun, 13 Aug 2006 03:28:32 GMT, lucky4fingers

>> I was at the GS store in Denver ready to buy a new set of clubs. Service
>> was non existent. Hung around for approx. an hour. Store was busy but
>> plenty of sales drones there. Not one offered/asked if they could help.
>> Hung around close to several that weren't busy with other customers. No
>> reaction. Is this typical? Needless to say I left. I'll go to a smaller
>> store that will actually provide some service and advice - (or at least
>> pretend to.

> The one in Westminster (on the way to Boulder) is half the size it
> used to be, and now has tennis.   It took them 3 tries to get my
> replacement driver shaft to stick to the head for full week.    The
> last time, the shaft broke, and it took a management decision for them
> to fix it for free.

Did you let them charge you for the previous time it was "fixed?"
 
 
 

Golfsmith and service

Post by Howard Braze » Mon, 14 Aug 2006 23:09:39



Quote:
>> The one in Westminster (on the way to Boulder) is half the size it
>> used to be, and now has tennis.   It took them 3 tries to get my
>> replacement driver shaft to stick to the head for full week.    The
>> last time, the shaft broke, and it took a management decision for them
>> to fix it for free.

>Did you let them charge you for the previous time it was "fixed?"

No.   They charged the first time for re-shafting, included the head
for free when they discovered a crack that I hadn't noticed.   The
head flew off, they glued it for free.   They noticed the mark was off
and offered to change it, but I needed it that afternoon.    A few
days later the shaft actually broke off.

Each time though, there were people ready to serve me at the store.

 
 
 

Golfsmith and service

Post by Andr.. » Mon, 14 Aug 2006 23:23:55

Quote:


> >I was at the GS store in Denver ready to buy a new set of clubs. Service
> > was non existent. Hung around for approx. an hour. Store was busy but
> > plenty of sales drones there. Not one offered/asked if they could help.
> > Hung around close to several that weren't busy with other customers. No
> > reaction. Is this typical? Needless to say I left. I'll go to a smaller
> > store that will actually provide some service and advice - (or at least
> > pretend to.

> This is in stark contrast to the time I was at Golf Warehouse in Smyrna, GA
> (not affiliated with the Golf Warehouse web store).  I was in there A-B-ing
> two putters for over an hour with every intention of buying one of them (and
> knowing me, I might have eventually bought BOTH of them).  Finally, the
> little Asian woman behind the counter (the owner) called out to me, "You
> cannot putt with those putters all day.  You either buy one of those putters
> or you must leave."

> I left.  And I haven't been back since.  I'm sure she has no clue how much
> money she sent walking out the door, considering all the clubs -- drivers,
> fairway metals, irons, wedges, and Lord knows, putters -- I've bought and
> traded over the years since.  Her loss.

> Randy

I had a similar experience in a local store owned by aisians. boy are
they dumb.
 
 
 

Golfsmith and service

Post by Brian Foste » Mon, 14 Aug 2006 23:49:05

Guys tell the truth, you were at a 7/11 standing in front of the ***
magazine rack, that's were you got the "buy it or leave" talk.....

or was that just me?.....


Quote:



>> >I was at the GS store in Denver ready to buy a new set of clubs. Service
>> > was non existent. Hung around for approx. an hour. Store was busy but
>> > plenty of sales drones there. Not one offered/asked if they could help.
>> > Hung around close to several that weren't busy with other customers. No
>> > reaction. Is this typical? Needless to say I left. I'll go to a smaller
>> > store that will actually provide some service and advice - (or at least
>> > pretend to.

>> This is in stark contrast to the time I was at Golf Warehouse in Smyrna,
>> GA
>> (not affiliated with the Golf Warehouse web store).  I was in there
>> A-B-ing
>> two putters for over an hour with every intention of buying one of them
>> (and
>> knowing me, I might have eventually bought BOTH of them).  Finally, the
>> little Asian woman behind the counter (the owner) called out to me, "You
>> cannot putt with those putters all day.  You either buy one of those
>> putters
>> or you must leave."

>> I left.  And I haven't been back since.  I'm sure she has no clue how
>> much
>> money she sent walking out the door, considering all the clubs --  
>> drivers,
>> fairway metals, irons, wedges, and Lord knows, putters -- I've bought and
>> traded over the years since.  Her loss.

>> Randy
> I had a similar experience in a local store owned by aisians. boy are
> they dumb.

 
 
 

Golfsmith and service

Post by Brian Foste » Mon, 14 Aug 2006 23:57:15

I have also found GS service sometimes hit or miss. For the most part it is
usually good to very good but every once in awhile it leaves a lot to be
desired.

That said, when it comes to components and clubmakeing/repair, the guys in
the Austin, TX shop are pretty damn good. They don't just hawk components or
tools and they have provided me with several useful tips and advice on
subjects such as "reshafting a borethrough driver head". I'm a visual guy so
having someone actually "show me" vs just trying to explain it can be all
the difference I need.

The 800 phone line usually has pretty knowledgeable folks too. Again I have
had many more good experiences with the 800 number than bad.

I think of GS as the LL Bean of golfing. Rarely disappointed, usually very
satisfied, not the cheapest but very dependable quality.


Quote:
>I was at the GS store in Denver ready to buy a new set of clubs. Service
> was non existent. Hung around for approx. an hour. Store was busy but
> plenty of sales drones there. Not one offered/asked if they could help.
> Hung around close to several that weren't busy with other customers. No
> reaction. Is this typical? Needless to say I left. I'll go to a smaller
> store that will actually provide some service and advice - (or at least
> pretend to.

 
 
 

Golfsmith and service

Post by Pat Whelto » Tue, 15 Aug 2006 00:50:35


Quote:
>  Not one offered/asked if they could help.

Hey Lucky.  That sounds awfully unusual.  It seems like every time I go in a
golf shop I typically can't get rid of the sales folks.
 
 
 

Golfsmith and service

Post by Mark » Tue, 15 Aug 2006 01:22:17


Quote:
>I have also found GS service sometimes hit or miss. For the most part it is
>usually good to very good but every once in awhile it leaves a lot to be
>desired.

What constitutes "good" service depends on the customer. Some customers
(like me) don't like it when sales persons continually keep asking me if I
need any help. I am old enough to ask for help when I need it.
 
 
 

Golfsmith and service

Post by Mark » Tue, 15 Aug 2006 01:26:39


Quote:
>> The one in Westminster (on the way to Boulder) is half the size it
> used to be, and now has tennis.   It took them 3 tries to get my
> replacement driver shaft to stick to the head for full week.    The
> last time, the shaft broke, and it took a management decision for them
> to fix it for free.

Howard, awhile back you were bellyaching about the tennis stuff in
Golfsmith. I have a few questions about that:

1. Did any of the tennis stuff contaminate your precious golf equipment? If
so, please describe the damage that was done.

2. Did Golfsmith actually reduce the number of SKU's they sell when the
rearranged the store in a more efficient manner to make room for the tennis
stuff?

 
 
 

Golfsmith and service

Post by Mike Daleck » Tue, 15 Aug 2006 01:39:07

Quote:



>>>I was at the GS store in Denver ready to buy a new set of clubs. Service
>>>was non existent. Hung around for approx. an hour. Store was busy but
>>>plenty of sales drones there. Not one offered/asked if they could help.
>>>Hung around close to several that weren't busy with other customers. No
>>>reaction. Is this typical? Needless to say I left. I'll go to a smaller
>>>store that will actually provide some service and advice - (or at least
>>>pretend to.

>>This is in stark contrast to the time I was at Golf Warehouse in Smyrna, GA
>>(not affiliated with the Golf Warehouse web store).  I was in there A-B-ing
>>two putters for over an hour with every intention of buying one of them (and
>>knowing me, I might have eventually bought BOTH of them).  Finally, the
>>little Asian woman behind the counter (the owner) called out to me, "You
>>cannot putt with those putters all day.  You either buy one of those putters
>>or you must leave."

>>I left.  And I haven't been back since.  I'm sure she has no clue how much
>>money she sent walking out the door, considering all the clubs -- drivers,
>>fairway metals, irons, wedges, and Lord knows, putters -- I've bought and
>>traded over the years since.  Her loss.

>>Randy

> I had a similar experience in a local store owned by aisians. boy are
> they dumb.

I had a similar experience in a local store owned by caucasions.  Boy,
are they dumb.

--
------------------------------------------------------------------------
Mike Dalecki     GCA Accredited Clubmaker    http://clubdoctor.com
RSG-Wisconsin 2006:  June 23-25    Info:  http://dalecki.net/rsgwis2006/
RSG-Wisconsin 2006 Pics:  http://dalecki.net/rsgwis2006/pics/
------------------------------------------------------------------------