GOLFSMITH IS A PATHETIC COMPANY WITH PATHETIC SERVICE (at least since 1/1/00)

GOLFSMITH IS A PATHETIC COMPANY WITH PATHETIC SERVICE (at least since 1/1/00)

Post by beggarchoos » Sun, 30 Jan 2000 04:00:00


Just thought I'd mention it.

I've been waiting weeks for orders.  Nothing's even shipped yet.

I don't have the energy anymore to detail how screwed up they are, but
the bottom line:

If you need something delivered in less than a month, don't use
Golfsmith.

If you need good customer service, don't use Golfsmith.

If you want an big headache, then by all means, use Golfsmith.

 
 
 

GOLFSMITH IS A PATHETIC COMPANY WITH PATHETIC SERVICE (at least since 1/1/00)

Post by Tom Byer » Sun, 30 Jan 2000 04:00:00

Golfsmith is going through a major computer change right now.  It is true
that they are way behind in shipping and it is difficult to even get a phone
line to speak to them.  Canada is not going to start shipping for at least
another two weeks.  Overall I have always been pleased with their service
and I'm sure this computer change is costing them big time but when it is
all over I'm sure they will be a better company for it.  I too have been
waiting for an order since January 3 and it is frustrating but anyone who
uses Golfsmith regularly knows this is not the norm.

Tom


Quote:

> Just thought I'd mention it.

> I've been waiting weeks for orders.  Nothing's even shipped yet.

> I don't have the energy anymore to detail how screwed up they are, but
> the bottom line:

> If you need something delivered in less than a month, don't use
> Golfsmith.

> If you need good customer service, don't use Golfsmith.

> If you want an big headache, then by all means, use Golfsmith.