Golfsmith Customer Service and Face Cracking Question

Golfsmith Customer Service and Face Cracking Question

Post by Rob Py » Fri, 16 May 2003 03:22:56


Yesterday, while playing the thrid or so round with my new XPC
Titanium 380cc driver, I managed to crack the face right in the
sweetspot (a place on the face I previously thought was safe!).

     I took it in to our local Golfsmith store this morning and they
happily replaced the head and reshafted it for me on the spot even
though I hadn't had the club assembled there.  The staff and clubmaker
at the Golfsmith in Northville, MI did a fantastic job by giving me
what I hoped for but did not expect.  If you are looking for an
organization that takes care of their customers, look to Golfsmith!
(I don't work there)

     Now to the clubface.  Any guesses as to whether this was likely a
weak face, or a clubhead with problems?  I am a relatively long
hitter, but not outrageous (swing speed 92-97 with Driver when I was
designing the club); the crack happened on a very good (for me) drive
230 in the fairway (sorry, being rec.sport.golf it was a normal boring
432 yard drive off the tee into a headwind), just looked down to see
where the impact was and there were dimple marks all around a 2 inch
crack running horizontally across the top third of the line-less
portion of the face.

     Well, I am extremely happy with the service and have an identical
club to p[lay with and I will be keeping an eye on the face.

--Rob

 
 
 

Golfsmith Customer Service and Face Cracking Question

Post by Howard Braze » Fri, 16 May 2003 03:52:51


Quote:
> Yesterday, while playing the thrid or so round with my new XPC
> Titanium 380cc driver, I managed to crack the face right in the
> sweetspot (a place on the face I previously thought was safe!).

Interesting.  I bought two GolfSmith drivers last summer (to be assembled), one
was the same as yours, and the other was a GS Extreme Steel 235cc driver.   This
second is really good looking, but it came with a sticker saying I should not
use it with swings faster than 100mph.  When I tested out faster, I decided to
stop trying to figure which one was for me, and to concentrate on the 380cc.   I
didn't want it to break.

I'm getting closer - occasionally I hit it farther than I hit my 3W, and when I
hit it straight it is nice.