Anyone having trouble w/ UPS?

Anyone having trouble w/ UPS?

Post by Mike Daleck » Thu, 15 Mar 2001 10:12:58


For the 4th time in the last 6 deliveries, I have had a screwup in
delivery with UPS.  It's to the point now where I do not expect to
receive a package when they tell me I'll receive it.  Twice from Texas
(Golfsmith), once from Ohio, and now once from New York, I've had
packages misdirected or simply misaddressed.

Today was typical:  I was following the package on UPS' tracking site,
and all was well, until the site indicated this afternoon that
"DIRECTIONS NEEDED, NOT DELIVERED."

What was the problem?  Somehow or another, whomever addressed the
package (or UPS, who put it in their system) misaddressed it, changing
the name of my street from Deborah Ct. to Peborah Ct.  Perhaps whomever
wrote the address put a little too much on the downstroke of the "D" and
made it look like a "P."

The driver, apparently, couldn't look in a phone book to figure out the
misaddressing, and so the package went back to Dodgeville on the truck
this pm.  I called customer service to let them know once I saw the
"exception," but it's beyond belief that they couldn't figure out where
it was to be delivered.

I live in a town of 10,000 people in a rural area; it's not like there
are a lot of Daleckis in the phone book (there aren't a lot in the
world, for goodness sakes!).  There's only one, who happens to live on
Deborah Ct., not Peborah Ct.

The last time I ordered from Golfworks, I specified the United States
Postal Service; no problems, no delays.  

I believe that from now on, I'll specify the USPS for everything I
order.  I see no reason to continue with a carrier that consistently and
regularly cannot get it right.

Anyone else having trouble like this?

Mike

-----------------------------------------------------------------
Mike Dalecki  RSG-Wisconsin 2001 Info:  http://dalecki.net/rsgwis
I do not patronize spammers!  Help keep RSG clean.
Expect the same etiquette from me on RSG as on the golf course.
RSG Roll Call:  http://u1.netgate.net/~kirby34/rsg/daleckim.htm
-----------------------------------------------------------------

 
 
 

Anyone having trouble w/ UPS?

Post by Colin Wilso » Thu, 15 Mar 2001 10:35:22

Quote:

> For the 4th time in the last 6 deliveries, I have had a screwup in
> delivery with UPS.  It's to the point now where I do not expect to
> receive a package when they tell me I'll receive it.
> I believe that from now on, I'll specify the USPS for everything I
> order.  I see no reason to continue with a carrier that consistently and
> regularly cannot get it right.
> Anyone else having trouble like this?

When I tell couriers to take the turn off the highway just past the
river, go two kilometres around the reservoir, take the second track
left across the old railway line, go 3.71 kilometres through the forest
and down across the concrete causeway, then enter the second gate on the
left, I get lots of "can't deliver" notes too! :-)

OTOH, the postal service always seems to find my roadside mailbox.

Cheers
Colin Wilson
-------------------------------------------------------------
RSG Roll Call: http://u1.netgate.net/~kirby34/rsg/wilsonc.htm
Trentham Golf Club: http://www.trenthamgolf.com
-------------------------------------------------------------

 
 
 

Anyone having trouble w/ UPS?

Post by Rutvik Desa » Thu, 15 Mar 2001 10:51:29

The scandal is reveled! The government is secretly working with UPS
to help clubmaking ***s. Packages containing golf club
components are first directed to Area 51, where the addresses
are mangled. The goverment believes that the resulting delays
and frustration will reduce the enjoyment of clubmaking, and slowly
clubmakes will be able to take control of their lives. I bet the goverment
has never made a golf club, otherwise it would know that it will take
much more than this kind of tricks to stop a clubmaker. Watch out for
the upcoming fox special.

Rutvik

Quote:

> For the 4th time in the last 6 deliveries, I have had a screwup in
> delivery with UPS.  It's to the point now where I do not expect to
> receive a package when they tell me I'll receive it.  Twice from Texas
> (Golfsmith), once from Ohio, and now once from New York, I've had
> packages misdirected or simply misaddressed.


 
 
 

Anyone having trouble w/ UPS?

Post by \ » Thu, 15 Mar 2001 11:25:43

A long, long time ago, I ordered a custom-made set of bowling shoes from
Linds Shoes in Minnesota.  They were shipped UPS.  They arrived about two
months after Linds sent them out.  Since these shoes were custom-made, they
weren't something I could just request that they make another pair, so I had
to wait.  Back then, I don't believe the tracking systems were nearly as
sophisticated as they are today, so those shoes could have come by way of
Greenland for all I know.

Ever since, I've referred to UPS as "OOPS, We Lost It."  And I never use
them.

Randy
============================================================
Charter Member, RSG Clique
My WEBSITE:  www.YouGoGolf.com
My RSG Roll Call profile:  http://u1.netgate.net/~kirby34/rsg/brownr.htm
RSG FAQ:  http://ttsoft.com/thor/rsggolf.html
Voiceovers/Narration/Production Services:  www.RandyBrownProductions.com
============================================================


Quote:
> For the 4th time in the last 6 deliveries, I have had a screwup in
> delivery with UPS.  It's to the point now where I do not expect to
> receive a package when they tell me I'll receive it.  Twice from Texas
> (Golfsmith), once from Ohio, and now once from New York, I've had
> packages misdirected or simply misaddressed.

> Today was typical:  I was following the package on UPS' tracking site,
> and all was well, until the site indicated this afternoon that
> "DIRECTIONS NEEDED, NOT DELIVERED."

> What was the problem?  Somehow or another, whomever addressed the
> package (or UPS, who put it in their system) misaddressed it, changing
> the name of my street from Deborah Ct. to Peborah Ct.  Perhaps whomever
> wrote the address put a little too much on the downstroke of the "D" and
> made it look like a "P."

> The driver, apparently, couldn't look in a phone book to figure out the
> misaddressing, and so the package went back to Dodgeville on the truck
> this pm.  I called customer service to let them know once I saw the
> "exception," but it's beyond belief that they couldn't figure out where
> it was to be delivered.

> I live in a town of 10,000 people in a rural area; it's not like there
> are a lot of Daleckis in the phone book (there aren't a lot in the
> world, for goodness sakes!).  There's only one, who happens to live on
> Deborah Ct., not Peborah Ct.

> The last time I ordered from Golfworks, I specified the United States
> Postal Service; no problems, no delays.

> I believe that from now on, I'll specify the USPS for everything I
> order.  I see no reason to continue with a carrier that consistently and
> regularly cannot get it right.

> Anyone else having trouble like this?

> Mike

> -----------------------------------------------------------------
> Mike Dalecki  RSG-Wisconsin 2001 Info:  http://dalecki.net/rsgwis
> I do not patronize spammers!  Help keep RSG clean.
> Expect the same etiquette from me on RSG as on the golf course.
> RSG Roll Call:  http://u1.netgate.net/~kirby34/rsg/daleckim.htm
> -----------------------------------------------------------------

 
 
 

Anyone having trouble w/ UPS?

Post by Tom Fento » Thu, 15 Mar 2001 11:41:19

Do you buy pencils without erasers? What are you going to do when your boss
adopts the Randy standard: one mistake and you are toast. Considering the
number of packages they handle, the low error rate is amazing.


Quote:

> Ever since, I've referred to UPS as "OOPS, We Lost It."  And I never use
> them.

> Randy

 
 
 

Anyone having trouble w/ UPS?

Post by D Gree » Thu, 15 Mar 2001 11:52:45

YES, Today!
My wife had a return authorized due to a manufacturer screw-up.
They scheduled a UPS pick-up at our house for today.
UPS never showed-up.
Brad
Quote:

> Anyone else having trouble like this?

> Mike

> -----------------------------------------------------------------
> Mike Dalecki  RSG-Wisconsin 2001 Info:  http://dalecki.net/rsgwis
> I do not patronize spammers!  Help keep RSG clean.
> Expect the same etiquette from me on RSG as on the golf course.
> RSG Roll Call:  http://u1.netgate.net/~kirby34/rsg/daleckim.htm
> -----------------------------------------------------------------

 
 
 

Anyone having trouble w/ UPS?

Post by Dave Clar » Thu, 15 Mar 2001 12:14:08

Quote:
>> I believe that from now on, I'll specify the USPS for everything I
>> order.  I see no reason to continue with a carrier that consistently and
>> regularly cannot get it right.

I haven't had any problems with UPS but I will vouch for going USPS
from GolfWorks.  I've received all my stuff from them via priority
mail for which they charge the same as UPS Ground.  It's a good deal.
It's cheaper for me to get stuff from Ohio than it is from six hours
up than five hours up the road in Austin!

Dave Clary/Corpus Christi,TX
http://www.geocities.com/texasp38
RSG Roll Call
http://u1.netgate.net/~kirby34/rsg/claryd.htm

 
 
 

Anyone having trouble w/ UPS?

Post by Chris Bellom » Thu, 15 Mar 2001 12:43:14

:
:> For the 4th time in the last 6 deliveries, I have had a screwup in
:> delivery with UPS.  It's to the point now where I do not expect to
:> receive a package when they tell me I'll receive it.
:
:> I believe that from now on, I'll specify the USPS for everything I
:> order.  I see no reason to continue with a carrier that consistently and
:> regularly cannot get it right.
:
:> Anyone else having trouble like this?
:
: When I tell couriers to take the turn off the highway just past the
: river, go two kilometres around the reservoir, take the second track
: left across the old railway line, go 3.71 kilometres through the forest
: and down across the concrete causeway, then enter the second gate on the
: left, I get lots of "can't deliver" notes too! :-)

I want to live where you live.

cb
(I can handle being upside-down)

 
 
 

Anyone having trouble w/ UPS?

Post by morle » Thu, 15 Mar 2001 13:17:15

Mike, now you know why they drive those brown trucks. 'Cause their service
isn't worth S#%T!! I have a story that is 23 days old regarding GOLFSMITH
and UPS. These two make a great team. I had so much trouble with a delivery
2 months ago, that I cannot and will not recommend either company again.

about!
 
 
 

Anyone having trouble w/ UPS?

Post by O' » Thu, 15 Mar 2001 13:22:04

Quote:

>  Considering the
> number of packages they handle, the low error rate is amazing.

On three separate occasions in the past two years, packages correctly
addressed to me have made it across the country all the way to the UPS
sorting facility less than 3 miles from my house, only to be
subsequently shipped thousands of miles away before delivery.  

The latest instance, about three weeks ago, saw a box travel from
Arkansas to Massachusetts (again, 3 miles from my house) in six days.
After eight days, this same package was in Minneapolis.  Ten days
later, UPS tracking and a customer service agent confirmed that the
package was still sitting in Minnesota.  When I asked if the package
could be re-routed the rest of the way by airplane, they responded:
"Your package was sent 'ground service.'  We do not offer complimentary
upgrades."  

Four days later, the package had still not left Minneapolis.  Repeated
inquiries finally resulted in this truly amazing response:  "UPS offers
tracking services for informational purposes only.  We make no claims
as to the accuracy of the data provided."  

Six days later, about a month after being shipped, the package arrived.

It's not only about whether mistakes happen: it's how they are dealt
with when they do.

After years of dealing with various shipping companies on an almost
daily basis, I can safely say that there is little that is amazing
about the performance of UPS--at least not the good type of "amazing."

John

--
John O'Brien

"I can tell your future, just look what's in your hand"   -R. Hunter

 
 
 

Anyone having trouble w/ UPS?

Post by morle » Thu, 15 Mar 2001 13:28:42

ditto to me! Very eerily similar story as mine!


Quote:

> >  Considering the
> > number of packages they handle, the low error rate is amazing.

> On three separate occasions in the past two years, packages correctly
> addressed to me have made it across the country all the way to the UPS
> sorting facility less than 3 miles from my house, only to be
> subsequently shipped thousands of miles away before delivery.

> The latest instance, about three weeks ago, saw a box travel from
> Arkansas to Massachusetts (again, 3 miles from my house) in six days.
> After eight days, this same package was in Minneapolis.  Ten days
> later, UPS tracking and a customer service agent confirmed that the
> package was still sitting in Minnesota.  When I asked if the package
> could be re-routed the rest of the way by airplane, they responded:
> "Your package was sent 'ground service.'  We do not offer complimentary
> upgrades."

> Four days later, the package had still not left Minneapolis.  Repeated
> inquiries finally resulted in this truly amazing response:  "UPS offers
> tracking services for informational purposes only.  We make no claims
> as to the accuracy of the data provided."

> Six days later, about a month after being shipped, the package arrived.

> It's not only about whether mistakes happen: it's how they are dealt
> with when they do.

> After years of dealing with various shipping companies on an almost
> daily basis, I can safely say that there is little that is amazing
> about the performance of UPS--at least not the good type of "amazing."

> John

> --
> John O'Brien

> "I can tell your future, just look what's in your hand"   -R. Hunter

 
 
 

Anyone having trouble w/ UPS?

Post by Mike Daleck » Thu, 15 Mar 2001 13:40:26

Quote:

> Do you buy pencils without erasers? What are you going to do when your boss
> adopts the Randy standard: one mistake and you are toast. Considering the
> number of packages they handle, the low error rate is amazing.

In my case, out of the last six shipments, the error rate is 67 percent.

Amazing is probably the right choice of words!

Mike

-----------------------------------------------------------------
Mike Dalecki  RSG-Wisconsin 2001 Info:  http://dalecki.net/rsgwis
I do not patronize spammers!  Help keep RSG clean.
Expect the same etiquette from me on RSG as on the golf course.
RSG Roll Call:  http://u1.netgate.net/~kirby34/rsg/daleckim.htm
-----------------------------------------------------------------

 
 
 

Anyone having trouble w/ UPS?

Post by Mike Daleck » Thu, 15 Mar 2001 13:39:49

It's hard to believe that USPS isn't eating their lunch.  After the last
go-around, I spoke to people at the main office (or so I was told) who
couldn't give me a simple answer to this question:

If something is being consistently misdirected, wouldn't it be part of
good management and quality assurance to find out why, correct it, and
do so before the customer has to point it out as having occurred
repeatedly?

This was after a Golfsmith shipment.  They claimed that Golfsmith was
using a routing book (my phrase) that was out of date, and that was what
accounted for the misrouting.

It was amazing to me that someone wouldn't be asking why packages are
misdirected, and taking it upon themselves to fix it right away.  I
don't know if UPS has so much money that they can just absorb the cost
of misdirected packages, but if that's the case, then they're
overcharging.

Mike

Quote:

> On three separate occasions in the past two years, packages correctly
> addressed to me have made it across the country all the way to the UPS
> sorting facility less than 3 miles from my house, only to be
> subsequently shipped thousands of miles away before delivery.

> The latest instance, about three weeks ago, saw a box travel from
> Arkansas to Massachusetts (again, 3 miles from my house) in six days.
> After eight days, this same package was in Minneapolis.  Ten days
> later, UPS tracking and a customer service agent confirmed that the
> package was still sitting in Minnesota.  When I asked if the package
> could be re-routed the rest of the way by airplane, they responded:
> "Your package was sent 'ground service.'  We do not offer complimentary
> upgrades."

> Four days later, the package had still not left Minneapolis.  Repeated
> inquiries finally resulted in this truly amazing response:  "UPS offers
> tracking services for informational purposes only.  We make no claims
> as to the accuracy of the data provided."

> Six days later, about a month after being shipped, the package arrived.

> It's not only about whether mistakes happen: it's how they are dealt
> with when they do.

> After years of dealing with various shipping companies on an almost
> daily basis, I can safely say that there is little that is amazing
> about the performance of UPS--at least not the good type of "amazing."

> John

> --
> John O'Brien

> "I can tell your future, just look what's in your hand"   -R. Hunter

--
-----------------------------------------------------------------
Mike Dalecki  RSG-Wisconsin 2001 Info:  http://dalecki.net/rsgwis
I do not patronize spammers!  Help keep RSG clean.
Expect the same etiquette from me on RSG as on the golf course.
RSG Roll Call:  http://u1.netgate.net/~kirby34/rsg/daleckim.htm
-----------------------------------------------------------------
 
 
 

Anyone having trouble w/ UPS?

Post by The AceyMa » Thu, 15 Mar 2001 13:02:15

RSGers-

I've got to get in on this, too.

I had something sent to my office about a month back.  I was expecting
it that day, so I checked the online tracking system [Nice, I'll
admit].  It said UNDELIVERABLE -- ADDRESEE HAS MOVED.
Hmmmmm...

I went by my reception desk where stuff gets signed for.  It turns out
UPS had _BEEN TO THE OFFICE THAT DAY_ and dropped off several items.
Some how my package (which incidentally had the EXACT correct address)
was "undeliverable", so it was trucked back to the sorting center.

I'm starting to really like the USPS trackable priority mail, hehe.

Birdies,

___________
The AceyMan
tj<dot>leverette<at>bigfoot<dot>com

 
 
 

Anyone having trouble w/ UPS?

Post by \ » Thu, 15 Mar 2001 15:01:24


Quote:

> Do you buy pencils without erasers? What are you going to do when your
boss
> adopts the Randy standard: one mistake and you are toast. Considering the
> number of packages they handle, the low error rate is amazing.

Sorry, Tom, but at that time, it was my first experience of UPS, or "Oops."
So as far as I was concerned, they were batting a perfect .000.

As a consumer, we have but one way to voice our protest, and every business
owner in the world knows it.  They run the risk of losing -- or winning
over -- a customer with every transaction.

And frankly, if more people in service industries remembered that, the
services we all receive would undoubtedly improve.

Randy