by Bill Cochran » Mon, 04 Sep 2000 22:43:35
I placed an order for three items, epoxy, ferrules which I was assured were
in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not shipped
yet. I have called three times, each time to be assured that the order is
ready to ship, but it still hasn't.
Has any one experienced a similar problem, and/or does any one know how or
when I can action from them?
by \ » Mon, 04 Sep 2000 23:05:30
It's been too long for them to continue having these problems and to be
making excuses.
Randy
========================================================
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> I placed an order for three items, epoxy, ferrules which I was assured
were
> in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not
shipped
> yet. I have called three times, each time to be assured that the order
is
> ready to ship, but it still hasn't.
> Has any one experienced a similar problem, and/or does any one know how or
> when I can action from them?
by Zamue » Tue, 05 Sep 2000 03:01:50
> It's been too long for them to continue having these problems and to be making
> excuses.
]]]Z[[[
by Tom Fento » Tue, 05 Sep 2000 05:37:18
> I placed an order for three items, epoxy, ferrules which I was assured
were
> in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not
shipped
> yet. I have called three times, each time to be assured that the order
is
> ready to ship, but it still hasn't.
> Has any one experienced a similar problem, and/or does any one know how or
> when I can action from them?
by shortspa » Tue, 05 Sep 2000 06:51:21
No doubt GS has some fine products and use some myself. But since their
big computer problem in Jan., things have not been the same and may not
be for a long time to come. Even if their computers were not up to the
task, the customer service people should have taken up the slack.
Instead, the service reps got worse both in what they knew and simple
courtesy. Having to wait for up to an hour on the phone is no way to
treat customers. They could have done a hundred things differently in
that department alone. Even their local stores were a mess. Now they
say everything is fine but obviously it is not.
In the mean time, people have gone to other dealers and found better
service and in many cases a better product at better prices. GS is huge
and may make it through this but they have lost a lot of customers for
good. Why anyone would deal with them is beyond me. You want
components, try Dynacraft, GolfWorks, Chicago, Raven, and so many
others. Sure, they all mess up now and then but nothing like GS. There
is just very little that GS has that is not found any place else. Their
irons are fine but Chicago and Dynacraft have better or just as good.
Integra and Biam just to name two are selling more drivers and fairway
woods than GS (don't know this for a fact but if the web forums are any
indication they sure are).
Just seems to me that you ought not trade with a company that provides
zero customer service, fairly high prices and plain does not deliver the
goods.
MARTY
shortspark
by William Sponseller Jr » Thu, 07 Sep 2000 04:52:31
> Have you ever had a return processed in a Golfsmith store? It takes
> 15-30 minutes for them to process a handful of parts (5-10 different items).
> All the time and money invested in the "upgrade" should, in my opinion,
> have improved their miserable point of sale system. It is the worst in
> use in a nationally-run chain, as far as I have seen. I remember
> a salesperson coming up with an incorrect total and having to completely
> re-enter the entire order (or was it void items one at a time?) to find
> the error.
> Also note that their catalogs are printed with part numbers in a sans
> serif font that, as usual, makes it impossible to distinguish between
> "l" and "I" and "1." They do apparently not use I or l in their part
> numbers, but the consumer filling out a parts list doesn't know that!
> The difference between "0" and "O" isn't obvious either.
> Pathetic.
> -joseph
> > I get the periodical Golfsmith catalogues (not just the big annual one, but
> > the montly or bi-monthly ones, too), and their big kahuna (I forget his
> > name) wrote an editorial earlier this year acknowledging the problem and
> > thanking those who were sticking by them. But that was months and months
> > ago. The times I've spoken with them about it, they've been very courteous
> > and accomodating. But they also said back in March that they were probably
> > a month away from having everything sorted out. That was a while ago.
> --
> Joseph N. Hall ... perl, golf, music, and so on
> Music --> http://SportToday.org/
> Book --> http://SportToday.org/
> The Usual ***--> http://SportToday.org/
by David Lavill » Thu, 07 Sep 2000 13:17:05
by Bruce D. Wood » Thu, 07 Sep 2000 22:05:42
> >From my understanding, they were working with something called "Oracle"
(the only
> >thing I know about a computer is how to turn it on!)
by William Sponseller Jr » Thu, 07 Sep 2000 23:20:05
> >From my understanding, they were working with something called "Oracle" (the only
> >thing I know about a computer is how to turn it on!)
> Give yourself some credit, you can make post to RSG too!
2. GOLFSMITH IS A PATHETIC COMPANY WITH PATHETIC SERVICE (at least since 1/1/00)
3. Golfsmith customer service (a positve report)
4. Golfsmith Customer Service and Face Cracking Question
5. Golfsmith Customer Service or lack thereof.
7. Golfsmith Forged update--Not Golfsmith!
8. Buying at Golfsmith Versus Buying Golfsmith
9. Golf Results Service in USA
10. subscription to Golf oriented letter services
11. Excellent Service From Daiwa Golf
12. Bad Service...
13. New Service Golf Data On-Line
14. Golf Magazine Phone#. Dismal Service!