From my understanding, they were working with something called "Oracle" (the only
thing I know about a computer is how to turn it on!) and lost all of their data
and had nothing stored on back-up. So I guess what they are doing now is starting
over and creating new files etc. Bill PA
> I don't understand some things about their "computer system upgrade."
> Have you ever had a return processed in a Golfsmith store? It takes
> 15-30 minutes for them to process a handful of parts (5-10 different items).
> All the time and money invested in the "upgrade" should, in my opinion,
> have improved their miserable point of sale system. It is the worst in
> use in a nationally-run chain, as far as I have seen. I remember
> a salesperson coming up with an incorrect total and having to completely
> re-enter the entire order (or was it void items one at a time?) to find
> the error.
> Also note that their catalogs are printed with part numbers in a sans
> serif font that, as usual, makes it impossible to distinguish between
> "l" and "I" and "1." They do apparently not use I or l in their part
> numbers, but the consumer filling out a parts list doesn't know that!
> The difference between "0" and "O" isn't obvious either.
> > I get the periodical Golfsmith catalogues (not just the big annual one, but
> > the montly or bi-monthly ones, too), and their big kahuna (I forget his
> > name) wrote an editorial earlier this year acknowledging the problem and
> > thanking those who were sticking by them. But that was months and months
> > ago. The times I've spoken with them about it, they've been very courteous
> > and accomodating. But they also said back in March that they were probably
> > a month away from having everything sorted out. That was a while ago.
> Joseph N. Hall ... perl, golf, music, and so on
> Music --> http://SportToday.org/
> Book --> http://SportToday.org/
> The Usual ***--> http://SportToday.org/