Golfsmith Service

Golfsmith Service

Post by Bill Cochran » Mon, 04 Sep 2000 22:43:35


Is any one getting service from Golfsmith?

I placed an order for three items, epoxy, ferrules which I was assured were
in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not shipped
yet.  I have called  three times, each time to be assured that the order is
ready to ship, but it still hasn't.

Has any one experienced a similar problem, and/or does any one know how or
when I can action from them?

 
 
 

Golfsmith Service

Post by \ » Mon, 04 Sep 2000 23:05:30

This has been going on since January, when Golfsmith was pointing fingers at
their new computer system as the culprit for their slowed service.

It's been too long for them to continue having these problems and to be
making excuses.

Randy
========================================================
My golf website:  http://wwwgolfer.home.mindspring.com
My real-life website:  http://www.goldenbrownvo.com
My RSG Roll Call profile:  http://u1.netgate.net/~kirby34/rsg/brownr.htm
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========================================================


Quote:
> Is any one getting service from Golfsmith?

> I placed an order for three items, epoxy, ferrules which I was assured
were
> in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not
shipped
> yet.  I have called  three times, each time to be assured that the order
is
> ready to ship, but it still hasn't.

> Has any one experienced a similar problem, and/or does any one know how or
> when I can action from them?


 
 
 

Golfsmith Service

Post by Zamue » Tue, 05 Sep 2000 03:01:50

Quote:

> This has been going on since January, when Golfsmith was pointing fingers at
> their new computer system as the culprit for their slowed service.

> It's been too long for them to continue having these problems and to be making
> excuses.

It's an election year guys...Producers and suppliers are very nervous at this
point about an economy that is tied to a political
agenda...The symptoms are by no means confined to GOLFSMITH.
Production of many non essential items is being delayed or limited to small
batch runs, causing backorders at the retail level. Large inventory outlets are
also being cautious about ordering in volume. It should sort itself out within a
few mounths of Gore's election...If you think BUSH is gonna win, you'd better
STOCK UP NOW...

]]]Z[[[

 
 
 

Golfsmith Service

Post by Tom Fento » Tue, 05 Sep 2000 05:37:18

It depends. I had one order this summer that took forever and others that
shipped immediately.
--
Ball Marks: Fix yours and one more


Quote:
> Is any one getting service from Golfsmith?

> I placed an order for three items, epoxy, ferrules which I was assured
were
> in stock, and a Mr T. Ferrule installer, on Aug 7 and they have not
shipped
> yet.  I have called  three times, each time to be assured that the order
is
> ready to ship, but it still hasn't.

> Has any one experienced a similar problem, and/or does any one know how or
> when I can action from them?

 
 
 

Golfsmith Service

Post by shortspa » Tue, 05 Sep 2000 06:51:21

No doubt GS has some fine products and use some myself.  But since their
big computer problem in Jan., things have not been the same and may not
be for a long time to come.  Even if their computers were not up to the
task, the customer service people should have taken up the slack.
Instead, the service reps got worse both in what they knew and simple
courtesy.  Having to wait for up to an hour on the phone is no way to
treat customers.  They could have done a hundred things differently in
that department alone.  Even their local stores were a mess.  Now they
say everything is fine but obviously it is not.

In the mean time, people have gone to other dealers and found better
service and in many cases a better product at better prices.  GS is huge
and may make it through this but they have lost a lot of customers for
good.  Why anyone would deal with them is beyond me.  You want
components, try Dynacraft, GolfWorks, Chicago, Raven, and so many
others.  Sure, they all mess up now and then but nothing like GS.  There
is just very little that GS has that is not found any place else.  Their
irons are fine but Chicago and Dynacraft have better or just as good.
Integra and Biam just to name two are selling more drivers and fairway
woods than GS (don't know this for a fact but if the web forums are any
indication they sure are).

Just seems to me that you ought not trade with a company that provides
zero customer service, fairly high prices and plain does not deliver the
goods.

MARTY
shortspark

 
 
 

Golfsmith Service

Post by William Sponseller Jr » Thu, 07 Sep 2000 04:52:31

From my understanding, they were working with something called "Oracle" (the only
thing I know about a computer is how to turn it on!) and lost all of their data
and had nothing stored on back-up. So I guess what they are doing now is starting
over and creating new files etc. Bill PA
Quote:

> I don't understand some things about their "computer system upgrade."

> Have you ever had a return processed in a Golfsmith store?  It takes
> 15-30 minutes for them to process a handful of parts (5-10 different items).

> All the time and money invested in the "upgrade" should, in my opinion,
> have improved their miserable point of sale system.  It is the worst in
> use in a nationally-run chain, as far as I have seen.  I remember
> a salesperson coming up with an incorrect total and having to completely
> re-enter the entire order (or was it void items one at a time?) to find
> the error.

> Also note that their catalogs are printed with part numbers in a sans
> serif font that, as usual, makes it impossible to distinguish between
> "l" and "I" and "1."  They do apparently not use I or l in their part
> numbers, but the consumer filling out a parts list doesn't know that!
> The difference between "0" and "O" isn't obvious either.

> Pathetic.

>   -joseph


> > I get the periodical Golfsmith catalogues (not just the big annual one, but
> > the montly or bi-monthly ones, too), and their big kahuna (I forget his
> > name) wrote an editorial earlier this year acknowledging the problem and
> > thanking those who were sticking by them.  But that was months and months
> > ago.  The times I've spoken with them about it, they've been very courteous
> > and accomodating.  But they also said back in March that they were probably
> > a month away from having everything sorted out.  That was a while ago.

> --
> Joseph N. Hall ... perl, golf, music, and so on
> Music          --> http://SportToday.org/
> Book           --> http://SportToday.org/
> The Usual ***--> http://SportToday.org/

 
 
 

Golfsmith Service

Post by David Lavill » Thu, 07 Sep 2000 13:17:05

On Tue, 05 Sep 2000 15:52:31 -0400, "William Sponseller Jr."

Quote:

>From my understanding, they were working with something called "Oracle" (the only
>thing I know about a computer is how to turn it on!)

Give yourself some credit, you can make post to RSG too!
 
 
 

Golfsmith Service

Post by Bruce D. Wood » Thu, 07 Sep 2000 22:05:42

Yes, Golfsmith had a service glitch.  But, it has been and will be a great
place for 'golf stuff' and when you call someone it's not like reaching a
rookie $7/hour telephone clerk, they know or can find out quickly the
answers to your questions.


Quote:
> On Tue, 05 Sep 2000 15:52:31 -0400, "William Sponseller Jr."

> >From my understanding, they were working with something called "Oracle"
(the only
> >thing I know about a computer is how to turn it on!)

 
 
 

Golfsmith Service

Post by William Sponseller Jr » Thu, 07 Sep 2000 23:20:05

Yes, even sometimes when I shouldn't! But when you hang around for three days, twice a
year with computer "genius'" at RSG events, you sometimes feel inadequate. I compare
it to the recent PGA slogan for the year that: "These guys are good"! For the RSG IMO
it is: "These guys are smart"! Bill PA
Quote:

> On Tue, 05 Sep 2000 15:52:31 -0400, "William Sponseller Jr."

> >From my understanding, they were working with something called "Oracle" (the only
> >thing I know about a computer is how to turn it on!)

> Give yourself some credit, you can make post to RSG too!