windsight billing!

windsight billing!

Post by scott » Thu, 10 Sep 1998 04:00:00


I open my cred card bill and see micro-forcast  billed me 3 times for $39
each this month (for telephone service) and I've only used about $10 this
YEAR.
  So I call and get an answering machine.  I went thru similar stuff last
year so they put me on the non auto billing plan.   I'm starting to love
this company.
Anyone else?

scott

 
 
 

windsight billing!

Post by WANNASHR » Sat, 12 Sep 1998 04:00:00

they did the same shit to me a couple months ago and when I called them they
said they'd credit me, but 2 bills so far, and no credit. I'll probably have to
call them again.

BEWARE of them; I think they're dishonest.

 
 
 

windsight billing!

Post by John Spet » Tue, 15 Sep 1998 04:00:00

I subscribed to Windsight just for the web access.  I quickly noticed that
the data is routinely stale - older than one hour.  I asked those guys why I
can't get current data and they said it was a one-time problem that will
probably never happen again.  It's happened *at least* once a week all
summer and that doesn't even count when I'm *not* checking.

I'm disappointed in their service and I kinda regret subscribing.  It just
looks like they aren't interested in providing reliable service.

Quote:

>I open my cred card bill and see micro-forcast  billed me 3 times for $39
>each this month (for telephone service) and I've only used about $10 this
>YEAR.
>  So I call and get an answering machine.  I went thru similar stuff last
>year so they put me on the non auto billing plan.   I'm starting to love
>this company.
>Anyone else?

>scott


 
 
 

windsight billing!

Post by Steve Prett » Wed, 16 Sep 1998 04:00:00

It sounds like a technical problem.  Their voice server is probably not
recognizing that you hung up, and is not terminating the call until after a
time-out period. Even so, they should be responsive to you and let you know
that they might have a problem.  Sounds like a small operation that thinks
they can have an automated pay-per-call service and not back it up with
customer service. I doubt that they are intentionally ripping you off, but
being non responsive to customer concerns is just as bad for you and them.

Steve Pretti

 
 
 

windsight billing!

Post by Kip Wyl » Thu, 17 Sep 1998 04:00:00

Quote:

>> It sounds like a technical problem.  Their voice server is probably not
>> recognizing that you hung up, and is not terminating the call until after a
>> time-out period.

>No that part of the system is working. What they are doing is running up
>account balances way beyond what was agreed upon. That is, when you check
>your account balance it maybe be over $100 or even $200.  For people that
>only use $20 worth of service a year this is nuts.

This is precisely what's going on with my billing. I don't have thier
pager and I only use a few $ per summer month. The billing against my
balance is always accurate, and they provide a fine service. I just
can't understand the need for a $180 reserve balance when I'll only
use $20 in '98.

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