Once again Profile has done it.

Once again Profile has done it.

Post by Charles Garabedia » Wed, 11 Jul 2001 23:04:23


Kudos goes out to the people at Profile and their bar none customer
service.
the *** band to my sippy cup (the water bottle that goes between the
aero bars) broke and I sent profile an email and not even an hour went
by and I received a response back with message that not only one but a
couple of *** bands would be sent my way. All I can say is Great job
Profile.

Charles Garabedian

 
 
 

Once again Profile has done it.

Post by triboyn » Thu, 12 Jul 2001 05:04:20

Charles Garabedian wrote
Kudos goes out to the people at Profile and their bar none customer

Quote:
> service.

Second that Charles.  Im stuck down here in NZ and the lbs gives a damn
about me after spending a fortune on Profile gear, when the bands on my
Profile seat post drink set up pinged.  The guys in the US sent  me a dozen
replacements ASAP - what more can I say?

Awesome service guys, and great product.

 
 
 

Once again Profile has done it.

Post by Gemma Kernic » Thu, 12 Jul 2001 16:18:28

Quote:

>Second that Charles.  Im stuck down here in NZ and the lbs gives a damn
>about me after spending a fortune on Profile gear, when the bands on my
>Profile seat post drink set up pinged.  The guys in the US sent  me a dozen
>replacements ASAP - what more can I say?

>Awesome service guys, and great product.

Lucky for you!
We have 4 bikes (with 7 Profile cages) and none of the *** bands on them
lasted more than a month.  I couldn't get any replacement ones from the LBS,
so I emailed Profile and all I got in response was  "we are changing the
materials used for these in the future"!  Perhaps I should try again?
Gemma (in Australia)

 
 
 

Once again Profile has done it.

Post by Scot » Fri, 13 Jul 2001 23:20:47

I have the behind the seat holders and both bands broke. I haven't had
any problem keeping my bottles in place without them. I've also
noticed that myself and one other rider with the Profile setup are the
only ones not launching water bottles at every bump in the road.
*** bands or not I'm happy with the product.