> i ordered several weeks ago and still haven't received it. Reaching
> their customer service has been impossible as well (and emails I've sent
> to their customer service have remained unanswered as well). i'm trying
> to dig up their corporate phone # since their customer service number
> always gives me that "all reps are busy with other customers" speel and
> then hangs you up. I'm definitely never gonna do business with this
> company again...the cheap prices do not make up for the lack of customer
> > So, has anyone ordered anything from these folks and actually
> > received a product? If so, how long did it take them to
> > ship.
> > I ordered an M52 a week ago and they have not yet shipped it.
Welcome to the commercial world, guys. Shakespeare wrote "There are land
rats and water rats". Maybe we should add mail order rats to that list.
Just read the blurb that these people put on their site: "The BigStore.com
operates as an inventory-less business-to-consumer commerce site". In plain
English this means that they take your cash (or process your credit card
voucher) for goods that they don't actually have, but which if you are
really lucky, they will eventually get around to ordering to be sent to you.
Once they have your money, you can be confident that getting the goods to
you is a matter of fairly low priority to them. They thus use their
customers to provide interest-free finance to the business. Let's envisage
that due to "abnormal demand" they regularly delay a month between receiving
orders and placing them on their suppliers, from whom they maybe get 30 day
credit terms. That means that they have a continual source of free finance
equal to one sixth of their annual turnover. No wonder they are cheap!
And after all, just look at their Mission Statement:
"To provide businesses and customers the ultimate online shopping
Please remember that "ultimate" actually means "last"!
I would also advise caution when comparing mail order prices with local ones
if you are ordering internationally. I recently corresponded with a
potential customer who, having initially found out about WaterRower through
seeing my advertising in "Australian Rowing" magazine, subsequently became
eager to by-pass me as the middle-man and buy one direct by mail order from
the manufacturer. It is important at this point to emphasise that the
WaterRower company is nothing whatever like the BigStore company, being a
highly professional quality-driven organisation whom I am proud to
represent. WR despatch goods promptly and provide excellent back-up service,
and I have to say that the mail order price featured on their encyclopaedic
website (hot link via mine) initially looks like such a good deal. At least
it did to this person until we pointed out that buying direct would not in
any way preclude the requirement to pay Australian customs duty, quarantine
charges, and GST, major items not included in the mail order price, but
which by law the international carrier has to collect prior to delivery. We
know from past experience that these totalled over $650 of federal
government revenue collected from one RSR correspondent in Sydney who bought
a WR by mail order early last year, a few months prior to the establishment
of this Australian distributorship (yes, of course all Aussies will realise
that figure pre-dated GST - but the sales tax which it included instead was
not a lot different).
So "Caveat Emptor" - let the buyer beware!
Scull Success Australasia
PO Box 126, Bayswater, WA 6933,
Phone: +61 (0)8 9271 0466
Fax: + 61 (0)8 9271 0455