Does Semcycle Care About Their Product?

Does Semcycle Care About Their Product?

Post by car.. » Sun, 07 Apr 1996 04:00:00


I emailed Semcycle using thier address as listed on the Unicycling home page as I
too am experiencing loosening cranks with my new uni but alas no answer and it has been over
a month. Do they care? Do they support thier expensive product?
I hope someone reads this and gives me a call as I want to know whether they are
going to repair my uni (sans charge) if I mail it back to them.  Anyone else with some advice
that may help me please email me.  Thanks in advance.

Carl Roth

Shilo, Manitoba, Canada
(204) 765-4409

 
 
 

Does Semcycle Care About Their Product?

Post by Beirne Konars » Mon, 08 Apr 1996 05:00:00

Quote:

>I emailed Semcycle using thier address as listed on the Unicycling home page as I
>too am experiencing loosening cranks with my new uni but alas no answer and it has been over
>a month. Do they care? Do they support thier expensive product?
>I hope someone reads this and gives me a call as I want to know whether they are
>going to repair my uni (sans charge) if I mail it back to them.  Anyone else with some advice
>that may help me please email me.  Thanks in advance.

The left crank just came loose on my Semcycle.  I followed the recommendation
in the FAQ and tightened it down again and so far it seems OK.  I torqued it
to about 75 ft/lbs, an amount I heard elsewhere.  If you can do this, or have
a bike shop do it, it might be easier than mailing it back, even if Semcycle
should fix it.

Beirne
--
-------------------------------------------------------------------------------
Beirne "Bern" Konarski          | Visit the unicycling home page at

"Untouched by Scandal"          |      

 
 
 

Does Semcycle Care About Their Product?

Post by P.Lis.. » Wed, 10 Apr 1996 04:00:00

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Quote:
> I emailed Semcycle using thier address as listed on the Unicycling home page
 as
> I
> too am experiencing loosening cranks with my new uni but alas no answer and it
> has been over
> a month. Do they care? Do they support thier expensive product?
> I hope someone reads this and gives me a call as I want to know whether they
> are
> going to repair my uni (sans charge) if I mail it back to them.  Anyone else
> with some advice
> that may help me please email me.  Thanks in advance.

My experience is that Semcycle are a good company. I'm guessing, however, that
 they may be pretty inexperienced with email. A letter/fax/phone call, telling
 them about the problem with your crank and with their email will probably
 provoke a reply and an apology.

- --

Computer Centre, Cranfield University    Voice: +44 1234 754200 ext 2828
Cranfield, Bedfordshire MK43 0AL UK        Fax: +44 1234 751814
- --- How would I create the universe if I had the chance?  A Einstein ---

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Does Semcycle Care About Their Product?

Post by Peter Phil » Wed, 10 Apr 1996 04:00:00

Quote:

> I emailed Semcycle using thier address as listed on the Unicycling home page
 as
> I
> too am experiencing loosening cranks with my new uni but alas no answer and it
> has been over
> a month. Do they care? Do they support thier expensive product?
> I hope someone reads this and gives me a call as I want to know whether they
> are
> going to repair my uni (sans charge) if I mail it back to them.  Anyone else
> with some advice
> that may help me please email me.  Thanks in advance.

Loose cranks are a pain and I commiserate with you.  I have dug out an old
message I wrote the last time this subject came up.  I think that you got
caught out on the last point.

----- Begin Included Message -----

Loosening of cotterless cranks is a common problem, but it can be solved
or (even better) avoided completely in the following ways:

* don't ride if the cranks are loose
      not only does the axle eat into a loose crank and make it almost
      impossible to get it to fit well ever again, but the jarring of the
      loose crank against the axle greatly increases the chance of the
      axle shearing off completely!

* seat the crank well on to the axle
      use a *** hammer if you can to avoid damaging the thread so that
      extracting the crank will be easier.  Once the crank is seated firmly
      in place the contact between all of the faces of the axle and the
      crank should be so secure that the nut should not have to do much
      work.

* make sure the the nut doesn't start to work loose
      once a nut has developed the habit for working loose it is much
      harder to stop it.  The best solution we have come up with so far
      is thread tape, which you can wrap around the thread on the axle
      before you put the nut on.

* if the parts are damaged, replace them
      nuts are cheap.  Worn ones are not worth the bother.  If riding with
      a loose crank has caused damage to the crank, and filing the faces
      of the hole in the crank does not make a tight fit on the axle
      possible, then get another crank.  This is greatly preferable to
      breaking the axle and having to rebuild the whole wheel.

* don't assume that because the uni is new, the cranks are well fitted

These lessons are the fruit of years of bitter experience both from my own
uni and those of my team-mates.  The main point is that prevention is better
than cure and if you get it right first time you never need to have a
problem.

Peter

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Peter Philip             of the LUNIs   -   London's Unicycle Hockey Team
Coordinator of UNICON VIII     -     The World Unicycling Convention 1996

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

----- End Included Message -----

 
 
 

Does Semcycle Care About Their Product?

Post by Benjamin Schoenbe » Thu, 11 Apr 1996 04:00:00

Quote:

>I emailed Semcycle using thier address as listed on the Unicycling home page
>as I too am experiencing loosening cranks with my new uni but alas no
>answer and it has been over a month. Do they care? Do they support thier
>expensive product?

They've got the e-mail address, but it's not guarateed to reach them
immediately.  From all I've heard, Semcycle is good about responding to
problems that come in by phone or paper mail.  As I understand it, the
e-mail is read by Sem only when he and Teresa are not out of town
performing.

-Ben
--

Serious Juggling                  e   u    n   P.O. Box 55276
the worldwide juggling catalog   S   J s    g   Portland, OR  97238

 
 
 

Does Semcycle Care About Their Product?

Post by nd9420700-Schaeff » Fri, 12 Apr 1996 04:00:00

Quote:
>>I emailed Semcycle using thier address as listed on the Unicycling home page
>>as I too am experiencing loosening cranks with my new uni but alas no
>>answer and it has been over a month. Do they care? Do they support thier
>>expensive product?

>They've got the e-mail address, but it's not guarateed to reach them
>immediately.  From all I've heard, Semcycle is good about responding to
>problems that come in by phone or paper mail.  As I understand it, the
>e-mail is read by Sem only when he and Teresa are not out of town
>performing.

I just called Semcycle the other day and Teresa's Dad said
they were in Japan - maybe that's why?

Scott Schaeffer